Introduction

These Terms and Conditions (the “Terms”) govern the use of Route 2 Wellness (the “Company,” “we,” “us,” or “our”) and the website www.route2wellness.com , including all related sub-pages, pop-ups, forms, and other associated components (collectively, the “Website”).

By accessing or using the Website, you acknowledge and agree to these Terms in full. If you do not accept these Terms, you must discontinue use immediately. These Terms outline the rights, responsibilities, and obligations related to the use of our Website, as well as using, downloading, accessing, purchasing, or viewing any content, products, services, programs, or offerings we provide (collectively, “ Content, Products, Services, Programs, and /or Offerings”).

The information provided on this Website, in any form or transmitted through or in email content sent by the Company, including, but not limited to, e-books, guides, forms, worksheets, blog posts, social media content, webinars, live workshops, and video training materials (collectively, the “Content”), is the exclusive property of the Company.

Unless otherwise specified in the section titled “Terms Applicable to Other Content, Products, Services, Programs, and /or Offerings”, these Terms apply to all the Content, and services such as courses, memberships, group coaching, one-on-one coaching, functional lab tests & reviews, or any other product or service offered by the Company, whether independently or in collaboration with any other person or third party.

Throughout these Terms, “you” refers to any individual accessing, viewing, purchasing, downloading, or otherwise using our Website, Content, Products, Services, Programs, and /or Offerings. By engaging with any of the aforementioned materials, you confirm  that you are at least 18 years old. If you are under 18 years of age or do not agree to these Terms, you are not permitted to use this Website or any related services.

By using this Website,  you voluntarily consent to these Terms, including the “Dispute Resolution; Arbitration; Waiver of Jury Trial”, section, which requires binding arbitration and waives your right to jury trial.

Use of Website AND Rules of Conduct

By accessing, using, purchasing, viewing, or downloading any Content, Products, Services, Programs, and /or Offerings, you agree to comply with the following:

1.     Prohibited Conduct in Communication Channels: you must not post, distribute, or share in any Company-related forums, groups, or other communication channels (collectively, “Additional Channels”) any materials that are offensive, defamatory, discriminatory, harassing, or otherwise inappropriate, including spam or promotional materials for your own products or services.  

2.     Unauthorized account Use: your login credentials are for your personal use only. You must not allow others to access your account or share purchased Content, Products, Services, Programs, and /or Offerings with third parties who have not independently obtained them.

3.     Intellectual Property Compliance: you must not post or share copyrighted materials, graphics, trademarks, photographs, or other intellectual property without proper authorization. Any unauthorized use or distribution of Company-owned Content is strictly prohibited.

4.     Restrictions on Redistribution:  you are prohibited from copying, reproducing, distributing, sharing, or reselling any Content, Products, Services, Programs, and /or Offerings to anyone without explicit written consent from the Company.

5.     Account Security: you are responsible for maintaining the confidentiality of your login credentials  including your password and/or username, and must take appropriate measures to prevent unauthorized access to your account.

6.     Accuracy of Personal Information:  all information provided when creating an account must be truthful and accurate. Misrepresentation, including registering under a false identity, is strictly prohibited.

7.     Intellectual Property Protection: you must not use, share, download, or access any Content, Products, Services, Programs, and /or Offerings in a manner that infringes upon the Company’s intellectual property rights, as outlined in the “Intellectual Property Rights; Limited License” section.

Intellectual Property Rights; Limited License

You acknowledge and agree that Route 2 Wellness (“the Company”) has invested significant time, effort, dedication, and financial resources in developing and curating its Content, Products, Services, Programs, and /or Offerings. These materials, including, but not limited to, their appearance and design, structure, and presentation, are protected by intellectual property laws.

All intellectual property rights - including copyrights, patents, trademarks (registered or not), trade secrets, proprietary methods, and confidential business information – relating to our Content, Products, Services, Programs, and /or Offerings (collectively, “Intellectual Property Rights”) are owned exclusively by the Company.

We take the protection of our Intellectual Property Rights seriously. Any unauthorized use, reproduction, modification, distribution, or exploitation of our materials constitutes an infringement of these rights and may result in legal action to the fullest extent permitted by law. If we determine that you have violated or attempted to violate our Intellectual Property Rights, we reserve the right to revoke your access to any Content, Products, Services, Programs, and /or Offerings without notice or refund.  

By purchasing, downloading, accessing, or opting in for any of our Content, Products, Services, Programs, and /or Offerings, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license strictly for personal, non-commercial use. This license does not grant you any ownership rights, nor does it permit you to reproduce, distribute, or modify the materials beyond what is explicitly allowed in these Terms and Conditions.

If you submit, post, or otherwise provide testimonials, comments, images, videos, or other content (“User-Generated Content”) on our Website, social media pages, or other Company-affiliated platforms (collectively, “Additional Channels” as defined in the section titled “Technology Disclaimer”), you affirm that you are the original owner of such content. You also grant the Company an irrevocable, worldwide, perpetual, royalty-free license to use, distribute, reproduce, and modify this content in any format or medium for business-related purposes. The Company reserves the right to identify you as the creator or such content at its discretion, including by using your social media handle or screen name, should it be publicly available.

 

Requesting Permission to Use Our Content

If you wish to share, distribute, or use any of our Content, Products, Services, Programs, and /or Offerings beyond personal use, you must request prior written permission by contacting [email protected]. Under no circumstances may you imply any form of association, endorsement, or affiliation with the Company without explicit approval. Unauthorized use or reproduction of our materials beyond what is permitted under these Terms and Conditions is strictly prohibited.


Disclaimer

Our Content, Products, Services, Programs, and /or Offerings are intended for informational and educational purposes only. They are not a substitute for professional medical advice, mental health guidance, or medical nutrition therapy of any kind. You should always consult with a licensed healthcare provider before making any changes to your nutrition, exercise routine, dietary supplementation, use of personal care products, or any other aspects of your health and wellness.

We do not diagnose, treat, cure, or prevent any disease, disorder, illness, or condition. Our Content, Products, Services, Programs, and /or Offerings should not be interpreted as medical advice, prescriptions, disease diagnosis, or disease recommendations. Your decision to use, download, access, purchase, or view any of our Content, Products, Services, Programs, and /or Offerings confirms your understanding that they do not constitute professional medical, mental health, or medical nutrition advice.

Additionally, you should not delay or forgo seeking professional medical care based on any information obtained from our materials. We also do not provide financial, accounting or legal advice. By using, downloading, accessing, purchasing, or viewing any of our Content, Products, Services, Programs, and /or Offerings, you acknowledge that they do not serve as a replacement for professional financial, accounting, or legal counsel.

Technology Disclaimer

While we strive to ensure uninterrupted access to our Content, Products, Services, Programs, and /or Offerings, as well as any private or public member forums, Facebook groups, blogs, and social media channels (collectively “Additional Channels”), technical issues, maintenance, or external factors may occasionally disrupt service.

These interruptions may be beyond our control, and we are not responsible for any damages, costs, losses or refunds resulting from such disruptions. You acknowledge and agree that the Company is not liable for any inconvenience or financial impact caused by temporary unavailability of our materials.


Termination of Access

The Company reserves the right to terminate your access to any of our Content, Products, Services, Programs, and /or Offerings if at any time you violate these Terms and Conditions, our Privacy Policy, or any other contractual agreement with us.

Links to Other Websites

Our Website may include links to third -party websites, blogs, and product pages. These external sites operate under their own terms, conditions, and privacy policies, which may differ from ours. If you choose to use, access, view, download, or purchase any content, products, or services from a third party, you do so at your own risk.

The Company is not responsible for any harm, data breaches, or other issues arising from your interactions with third-party websites. Any information you provide to such third parties is subject to their privacy policies, and the Company is not liable for how your information is used, disclosed, or intercepted.

We strongly encourage you to review their terms and policies before engaging with them.


Third Party Applications

To enhance our services, the Company utilizes third- party applications for website  hosting, content access, email communications, and payment processing, among other functions. By using our Website and accessing our  Content, Products, Services, Programs, and /or Offerings, you acknowledge and accept any associated risks.

You also agree to be bound by the terms and conditions set forth by these third-party service providers. The Company is not responsible for any issues arising from your use of third-party applications, and you agree to indemnify the Company against any related labilities.


Sponsored Arrangements; Endorsement

From time to time, we may publish content – such as social media posts, or blog articles – that is sponsored by third-party brands, companies, coaches, practitioners, or other service providers (“Sponsored Arrangements”). In such cases, we may receive compensation, product credit, or other forms of payment. Any sponsored content will be clearly disclosed at the time of posting.

We do not make any representations, warranties, or guarantees regarding the quality, effectiveness or safety of any products, services, brands, or providers associated with a Sponsored Arrangement or endorsement. Your decision to use, access, or purchase any such product or service is solely at your own risk, and the Company denies any liability arising from such interactions.

Additionally, if you choose to engage with a sponsored product or service, you will be subject to the terms, conditions, and privacy policies of the respective third party.

Errors and Omissions

While we invest significant time and effort into researching and creating our  Content, Products, Services, Programs, and /or Offerings, we do not guarantee that they are free from errors or omissions, fully applicable to your situation, complete, or up to date.

You acknowledge and agree that the Company is not responsible or liable for any losses or damages resulting from any such errors, omissions, or reliance on the information provided in our Content, Products, Services, Programs, and /or Offerings. 

 
Testimonials and Claims of Results

Our Content, Products, Services, Programs, and /or Offerings may feature testimonials from past or current clients, customers, users, or followers to illustrate their experiences they have had. However, these clients, customers, users, or followers may have a different health history than you, and individual results will vary.

You should always consider your personal circumstances, exercise discretion, and consult with your licensed medical provider before making any changes based on our Content, Products, Services, Programs, and /or Offerings.

You acknowledge and agree that the results described in testimonials are not typical, are for illustrative purposes only, and do not guarantee or imply that you will achieve similar outcomes through your use, access, viewing, download, or purchase of our Content, Products, Services, Programs, and /or Offerings. 

No Warranties

You acknowledge and agree that we make no warranties, express or implied, regarding our Content, Products, Services, Programs, and /or Offerings. All other  warranties, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, are expressly denied.

Our Content, Products, Services, Programs, and /or Offerings are provided “as is” and are to be used at your own risk.


What we do

Route 2 Wellness provides holistic nutrition, lifestyle adaption strategies, and consulting services to support individuals in optimizing their autoimmune health. Through comprehensive intake questionnaires, consultations, dietary analysis, and potential functional testing recommendations, we seek to understand the underlying factors contributing to your health concerns.

Our approach includes personalized nutrition and lifestyle recommendations, as well as potential supplement suggestions, to support your journey to better health.

 
Packages & Program commitment

We currently offer a 6-month program designed to provide structured support for autoimmune health. Program details are discussed during the free 25- minute discovery call and outlined in a follow- up email.

To ensure the best possible outcome, consistent follow-up sessions are required, and must be booked at the start of the program. Large gaps between sessions can significantly hinder progress. The program comes with an expiry date, which will be provided before booking. It is solely your responsibility to schedule and attend all sessions within the designated timeframe.

If additional time beyond the 6-month program is required due to complex health needs, monthly extensions may be available at the discretion of the owner of Route 2 Wellness. Extensions are not granted for missed sessions, scheduling conflicts, or lack of participation. Any extension fees must be paid before additional time begins.


Functional tests and supplements

As part of the program, functional testing may be recommended to help identify potential root causes of your symptoms. These tests are optional and are suggested if deemed relevant to your case.

* Functional tests are ordered through third-party labs and are not included in the program pricing. Clients are responsible for the cost and submission of tests as per the provided instructions.

* Test results will be sent to Route 2 Wellness for interpretation, and a protocol will be developed for review with the client.

In additional to dietary and lifestyle recommendations, supplementation or nutraceuticals may be suggested based on your individual needs.

* Supplements are not included in the program price and will be an additional cost.

* Supplements are ordered through Fullscript (if available),  where clients receive an email order link. Payments are made directly through Fullscript, and the products are shipped to the client.

* Program members receive a discount on supplements purchased through Fullscript.

* Supplement use is optional and will not always be recommended.

Route 2 Wellness is not responsible for any adverse reactions, issues, or dissatisfaction arising from third-party labs, testing providers, or supplement companies. Clients are encouraged to consult with their healthcare provider before taking any recommended supplements.


1:1 Appointments

Route 2 Wellness primarily operates as an online consultation service via Zoom, with the possibility of in-person visits in the future.

* The initial consultation is a 2-hour appointment, with subsequent monthly follow-ups lasting 1 hour each.

* Clients are responsible for ensuring a stable internet connection for all online sessions.

* To ensure continuity, all follow-up appointments will be scheduled at the initial consultation. Clients are responsible for attending these sessions as booked.

* All Zoom calls are recorded,  and notes will be added to your file for reference.

Support Structure Between Program- Phases

The 6-month program includes email support and weekly coaching sessions.

Email Support:

* Available for quick questions and minor clarifications during the program.

* Extensive inquiries or sharing of significant personal details should be reserved for the monthly follow-up consultations.

* Response time: 48-72 hours (emails received on Fridays will be addressed the following Monday).

Weekly Coaching Calls:

* Occur every Tuesday from 9am-10:30am PST.

* Attendance is optional but encouraged. These sessions cover challenges, tips, and education if time permits.

Missed Appointments and Late Arrivals

* Clients are responsible for attending all scheduled appointments.

* Missed appointments without prior notice will not be rescheduled or refunded.

* Late arrivals will result in a shortened session, as appointments will still end at the scheduled time.

* Rescheduling requests must be made at least 72 hours in advance to avoid forfeiting the session.  

Payment Terms

* Payment for services is required at the time of booking.

* For the 6-month program, payments can be made:

* In full at sign-up, or

* In three installments

* Deposit is due at sign-up

* Second payment due 1^st of the month following sign-up

* Third payment due 1^st of the 2^nd month after sign-up

* The initial consultation will not be scheduled until agreed upon payment has been received.

* Late Payment Policy:

* A $75 late fee will be applied to overdue payments.

* If payment is not received by the 5^th of the month, the client will be considered to have withdrawn from the program, and further consultations will not be scheduled.

* If you have any questions regarding payment, please email  [email protected].

Cancellation Policy 

We strive to provide quality care to all clients. When you schedule an appointment, you are securing a dedicated time slot that is no longer available to others.

* The initial consultation may be cancelled or rescheduled up to 72 hours in advance at no additional cost.

* All consultations take place on Zoom.

* Clients are responsible for ensuring a working internet connection.

* If a session cannot proceed due to client-side technical issues, it will need to be rescheduled, potentially delaying the program.

* The initial consultation cannot be rebooked due to poor internet connection.

Refund Policy

* All sales are final, and refunds are not available once payment has been made.

* If unforeseen extenuating circumstances arise before the program starts, a partial credit towards a future program may be considered at the discretion of Tania Busch, owner of Route 2 Wellness.

* Requests for credits must be submitted in writing to Tania at [email protected], and supporting documentation may be required.

Chargebacks

We put considerable time, effort, and resources into creating valuable Content, Products, Services, Programs, and /or Offerings. If you seek a refund, we ask that you first contact us directly before initiating a chargeback with your financial institution or credit card issuer.

If you proceed with a chargeback, you agree to relinquish access to all the Content, Products, Services, Programs, and /or Offerings in question, including any and all content (including content previously downloaded or copied), videos, training sessions, workbooks, handouts, and access to member forums.

We will dispute any fraudulent or unwarranted chargebacks and reserve the right to present the relevant financial institution or credit card issuer proof of your purchase, relevant materials and content you have received, and a copy of the Terms and Conditions.


Client Responsibilities

Clients are expected to actively engage in their health journey by following the provided dietary, lifestyle, and supplement recommendations provided by Route 2 Wellness. Success in the program depends on your commitment and individual effort. Please communicate openly with us regarding any challenges or changes during the process.

Liability Limitations

By participating in services provided by Route 2 Wellness, you do so at your own risk. You agree to hold the Company and its owners, principals, directors, officers, employees, agents, and contractors (collectively, The “Company Group”) harmless for any and all claims related to your direct or indirect use of the Content, Products, Services, Programs, and /or Offerings.

In no event shall the Company Group be liable for, and you agree to waive any claims for, any general, indirect, special, consequential, or exemplary damages which may arise from your direct or indirect use of the Content, Products, Services, Programs, and /or Offerings.

You acknowledge and agree that there are unknown individual circumstances and risks that may arise in connection with your direct or indirect use of the Content, Products, Services, Programs, and /or Offerings that cannot be foreseen or anticipated and that may impact your individual results.

The Company Group does not assume liability for and you acknowledge and agree that you accept all risk of injury, accidents, death, physical or mental disease or condition, loss of profits, loss of clients, loss of sales, or any other loss of damages that may result from your direct or indirect use of the Content, Products, Services, Programs, and /or Offerings and any recommendations or suggestions made by The Company Group in connection with our Content, Products, Services, Programs, and /or Offerings.

Indemnification and Release of Claims

You agree to indemnify, defend, and hold harmless the Company Group from and against any and all claims, losses, damages, liabilities, actions, penalties, fines, costs (including attorney’s fees) in any way arising from or related to your use of our Content, Programs, Services, Offerings, and Products.


All Rights Reserved

Any and all rights of the Company not expressly contemplated or granted in these Terms and Conditions, our Disclaimer, or our Privacy Policy are hereby reserved by the Company.  


Applicable Law

This agreement shall be governed by the laws of the City of Vancouver. By using, downloading, accessing, purchasing, or viewing any of our Content, Products, Services, Programs, and /or Offerings, you irrevocably consent to personal jurisdiction and exclusive venue in the provincial and/or federal courts, as applicable, in Vancouver, British Columbia, should any dispute regarding our Content, Products, Services, Programs, and /or Offerings, these Terms and Conditions, our Privacy Policy, or our Disclaimer not be subject to binding arbitration.


Entire Agreement and Severability

Except as otherwise set forth in the section titled “Terms and Conditions Applicable to Other Content, Products, Services, Programs, and /or Offerings”, these Terms and Conditions, together with our Privacy Policy and Disclaimer, constitute the entire agreement between the Company and you with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings and agreements, both written and oral, with respect to this subject matter.

If any term or provision of these Terms and Conditions is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms and Conditions or invalidate or render unenforceable such term or provision in any other jurisdiction.


Terms and Conditions Applicable to Other Content, Programs, Services, Offerings, and/or Products

Notwithstanding the section titled “Entire Agreement; Severability” and anything to the contrary contained herein, any terms and conditions that are specific to, and disclosed with respect to, any Content, Products, Services, Programs, and /or Offerings shall supersede these Terms and Conditions to the extent they conflict with or supplement the information in these Terms and Conditions.  

Changes to the Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time and without notice to you. Please review this page periodically, as the most current version of the Terms and Conditions will always be available, with the date of the last update listed at the bottom of the Terms and Conditions.

Your continued use of the Website after any updates are posted constitutes your acceptance of the revised terms and conditions.


Dispute Resolution; Arbitration; Waiver of Jury Trial

Should you have any complaints regarding our Content, Products, Services, Programs, and /or Offerings, or any other disputes, please first contact us at [email protected]. We will work in good faith to resolve the matter.

If we cannot resolve any such complaint or dispute, any and all claims, disputes, or controversies between you, us or our successors or assigns shall exclusively be settled through final, binding, and confidential arbitration.

AS SUCH, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU VOLUNTARILY WAIVE YOUR RIGHT TO A JURY TRIAL.

Unless otherwise agreed upon by the parties in writing, the arbitration will be conducted before one arbitrator under the Canadian Arbitration Association’s Commercial Arbitration Rules. Any arbitration hearings shall be held in Vancouver, British Columbia. 

To the fullest extent permitted by applicable law, you and the Company agree to abide by the following rules:  

1.    The arbitration shall be confidential, and neither you nor the Company may disclose the existence, rules or content of any such arbitration, except as may be required by law or for purposes of enforcement of the arbitration award;  

2.    The arbitrator may award any individual relief or individual remedies that are permitted by applicable law, provided that your award shall not be limited to a return of fees paid to Company and shall not include the ability to recover any consequential, special, indirect, or punitive damages; and  

3.    The prevailing party shall be entitled to recover its reasonable attorney’s fees, costs, and other expenses.

Privacy Policy

Please read our Privacy Policy and our Disclaimer carefully before using, downloading, accessing, purchasing or viewing our Content, Programs, Services, Offerings, and /or Products.

Contact us regarding the Terms and Conditions

We welcome any questions of feedback regarding these Terms and Conditions,  our Privacy Policy, or our Disclaimer. Please contact us at:

Email: [email protected]

Updated on August 13, 2025